BUYING GUIDE

 SIZE GUIDE 

1. GENERALITIES

These general contracting conditions apply to all commercial transactions carried out in our virtual store, https://azarey.es, hereinafter The Seller. For more information about The Seller and our Privacy Policy, see the Legal Notice located in the footer of this store.

These legal conditions are adapted to the different legal regulations related to the virtual sale of products and services, such as Law 7/1996, of January 15, on the Regulation of Retail Trade (reformed by Law 47/2002); Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, (reformed by Royal Decree-Law 13/2012, of March 30); Royal Legislative Decree 1/2007, of November 16, general consolidated text for the Defense of Consumers and Users; Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, Law 44/2006 of December 29, improving the protection of consumers and users; Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions; Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data; the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD); Law 56/2007, of December 28, on Measures to Promote the Information Society; Law 29/2009, of December 30, which modifies the legal regime of unfair competition and advertising to improve the protection of consumers and users; General Telecommunications Law 32/2003 (reformed by Royal Decree-Law 13/2012, of March 30).

The Seller reserves the right to modify these General Conditions, in order to adapt them to the current legislation applicable at all times, jurisprudential developments and common market practices.

We ask you to carefully read these Purchase Conditions and our Privacy Policy before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.

Only persons with sufficient legal capacity to enter into contracts relating to the type of goods and services presented on this website can place orders in the online store.

By providing their data, the User accepts the legal conditions and privacy policy of the online store.

The User agrees to use the online store in accordance with the Law, the general conditions of use, the Legal Notice, and other notices, use regulations and instructions brought to his or her knowledge. 

The User undertakes to use the Content diligently, correctly and lawfully and, in particular, undertakes to refrain from (a) using the Content in a manner, for purposes or effects contrary to the law, morality and generally accepted good customs or public order; (b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted; (c) delete, evade or manipulate the "copyright" and other identifying data.

It is prohibited to carry out any type of advertising or commercial information directly or covertly by sending mass emails ("spaming") without proper authorization.

 Likewise, it is prohibited to carry out actions that may cause, in or through the online store, by any means, any type of damage to the systems of the Seller, or its legitimate owners or third parties.

Any link made with the contents will require the prior consent of the Seller and must allow, through appropriate visualization, the identification of its origin. The use of this information on other Internet sites will require express authorization.

The Seller reserves the right to deny or withdraw access to the online store and/or its services, at any time and without prior notice, to those users who fail to comply with the General Conditions or violate any of the precepts established by Law 34/2002, of July 12, on Information Society Services and Electronic Commerce. 

2. USER REGISTRATION 

Access and use of certain services and applications offered on the Website requires prior registration of the user through a registration form. The data provided by users in said form will be incorporated into automated processing whose owner is the Seller. Said processing will be subject to current regulations on data protection. 

Users who contract through the site https://azarey.es They acknowledge that they are of legal age. Hiring carried out by minors requires the prior authorization of their parents, guardians or legal representatives, who will be considered responsible for the hiring carried out by the minors in their care. 

Speculative, false or fraudulent orders cannot be placed. In such a situation, we will be authorized to cancel it and inform the relevant authorities. In the event that an order raises suspicions of fraud, we may ask the user via email or telephone for their personal data, as well as their DNI or PASSPORT number in order to verify that it is not a fraudulent purchase. 

3. WEBSITE OWNER IDENTIFICATION

The company BROTHERS A&A INTERNATIONAL SHOES, S.L., with address at C/ TALES DE MILETO, NUMERO 5 – 03203 ELCHE (ALICANTE). C.I.F.: B-54,797,824. Corporate email: info@azarey.es

CUSTOMER SERVICE

For any incident or claim in relation to their orders, the User may send an email to the email address shop@azarey.es. 

4. ACTIVITY

The Seller is dedicated to the sale of footwear.

The colors of some product photographs may vary from reality.

5. CONTENTS AND INFORMATION PROVIDED ON THE WEBSITE

The Seller reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the control of the Seller at all times, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will inform the customer of said error and the customer will have the right to cancel their purchase without any cost on their part.

The contents of The Seller website may, at times, display provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.

The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the marketed products. This responsibility falls at all times on the manufacturers of said products. The client understands that the Seller is an intermediary between him and said manufacturer.

6. SALES SYSTEM

To make a purchase, the user can send us their order
By using the "shopping cart" existing in the virtual store, the purchasing process is very simple and the user will be guided through the process at all times. The purchase stages are as follows:

1.- Choose a product category.

2.- View the product that interests you. By clicking on each item you can expand the information with more images, description, characteristics, colors, availability, etc.

3.- Select and add the item to the cart. Below you can choose to continue shopping or process your order.

4.- If you want to continue purchasing, repeat the process. To access the purchase you must register as a user by entering your data. If you are already registered on the website, you will only have to enter your email and password as the system will recover your data.

5.- Check your shopping cart through the previous option or from any page, clicking on “cart” in the upper right part of the screen. You will see a detailed list of selected items, and you can add or delete the ones you want. The total of the purchase will be shown including shipping costs, buttons to add other shipping methods.

6.- Check that the data you have entered is correct and click "buy".

7.- Select a payment method

10.- Confirm the order.

11- You will receive an email confirming your order.

7. PRICES AND APPLICABLE TAXES. DISCOUNT CODES.

All prices and offers shown in this online store are only valid for online purchases at www.azarey.es and may be different from those shown in physical or online stores that sell our AZAREY brand.

All products in the online store are understood to have a real price greater than €1, shipping costs not included.

The prices of the products displayed on the Seller's website include the Value Added Tax (VAT) that, where appropriate, may be applied, as well as shipping costs, which will appear when completing the order. Prices appear in € (euros).

Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases that must be delivered to the territories of non-member states of the European Union, Ceuta or Melilla, will be exempt from VAT.

The price of each product will be that shown at all times on our website, except in the case of obvious error. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded. 

We will not be obliged to supply you with any product at the incorrect lower price if the error in pricing is obvious and unambiguous.

The discount codes will only be applicable one at a time, in the event that due to a technical error two or more are applied at the same time, the company may cancel them in the order, leaving only one valid and effective. Discount codes are not applicable during Sales periods or on products with promotions.

8. PAYMENT METHOD

The Seller offers Users and buyers the possibility of choosing between the following payment methods: 

Credit or debit card

The client will be directed to the secure page of our banking entity under which their credit card data travels in encrypted form using SSL, not storing any card data.

All technical, legal or navigation problems arising from access to the LA CAIXA payment gateway cannot be attributed to AZAREY. As soon as the financial institution notifies AZAREY that the payment has been made, AZAREY will proceed to send the purchased products to the user. Check your email. We have sent you an email as proof of the order that you will receive shortly.

 

 Pay at your pace with seQura

Choose to pay with complete flexibility. You decide, without interest or with a small cost and terms of up to 12 months. Advance payments or change dates, you are in control of your finances. Clear, transparent costs with instant approval.

Sounds good, right? Make your purchases with seQura in a snap. With only 5 pieces of information, without paperwork and without uploading any document. Easy, fast and secure.

1. Choose seQura as your payment method and select the number of installments when completing your order.
2. Complete 5 details and we will instantly confirm your purchase. Today you only pay the first installment.
3. Enjoy your purchase and pay comfortably. Your payments will be made automatically each month.

If you want more information, click here.

Cash on delivery

9. SHIPPING TIMES AND COSTS.

Orders placed will take, after confirming that payment has been made correctly, between 1 and 2 business days to be delivered if you have selected to receive the order by "Home Delivery" and reside in the Peninsula.

Delivery times "HOME SHIPPING":

- Spain and Portugal (Peninsula): 24 - 48 hours from receipt of payment. As long as it does not coincide with a weekend period.

- Balearic Islands: 8/14 working days from receipt of payment.

- International: 8/15 working days from receipt of payment.

*In extraordinary periods such as Sales, Christmas, Black Friday, etc..., shipments will be subject to availability and may be delayed by 2/3 days.

All shipments and returns are made only through the transport companies offered by the Seller.

All orders placed through the website are subject to product stock and availability.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

If the order consists of several products and some or all of these cannot be served, and their arrival is expected shortly, the delivery of the entire order will be delayed for a few days. If not, we will send it to you within the indicated period and later the rest postage paid. 

Shipping costs 

Shipping costs are divided into several rates, everything will depend on whether you reside in the Peninsula or not, and/or the country you selected when registering and the shipping method you selected.

If there are expenses corresponding to tariffs and customs, these will NOT be included in the shipping costs indicated on the order form. This amount will be borne by the customer and will vary depending on the weight and volume of the package. 

*SHIPMENTS ARE NOT MADE TO THE CANARY ISLANDS

SHIPPING TO SPAIN AND PORTUGAL

*Shipping costs WILL NOT BE FREE for amounts less than €49.99. For amounts less than €49.99, shipping costs will be €6.99 per pair.

SHIPMENTS TO THE REST OF THE WORLD

 Express Rate Shipping 24/48h

 Economy Rate Shipping 7/10 days 

 

 

10. RIGHT OF WITHDRAWAL AND EXCHANGE OF PRODUCTS.

In the event that the Client is not satisfied with the products received in your order, you may exercise your right to withdrawal, in accordance with the provisions of the General Law for the defense of Consumers and Users. To do this, you will have a period of fourteen (14) calendar days from the date you receive your order. To comply with the withdrawal period, it is sufficient that the communication of this right is notified before the corresponding period expires. The expenses incurred by returning the purchase will be borne by the customer. 

The right of withdrawal NO beApplicable to contracts that refer to:

• a)The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the entrepreneur, they will have lost their right of withdrawal.
• b)The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• c)The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
• d)The supply of goods that may deteriorate or expire quickly.
• e)The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
• f)The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• g)The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
• h)Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods.
• i)The provision of sound or video recordingssealed deo or information programssealed attics that have been unsealed by the consumer and user after delivery.
• j)The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
• k)Contracts concluded through public auctions.

• l)The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
• m)The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

Custom Products

In this case, the return or the right of withdrawal will not be applicable to personalized or custom-made products according to Law 3/2014, of March 27 (article 103). If you purchase an item according to your specifications or clearly personalized (choice of color of materials, measurement, others), once manufactured, even if it has not been delivered, you will not be able to withdraw from the purchase contract.

The customer can change the products received within a maximum of 14 calendar days from the date of receipt. They may be exchanged for others of equal or greater value from those displayed in our virtual store, as long as the product to be exchanged is in its original packaging and in the same conditions in which it was sent, without having been used under any circumstances. The first change will be the responsibility of the Seller (except during Sales periods or products on sale). The cost of shipping per pair, from the second exchange or to make a return, will be borne by the customer and will be €6.99. The customer must contact our customer service at email shop@azarey.es or by calling us at 649 687 874.

All merchandise must be returned in its original packaging (the black shoe box must be placed in the brown box as it arrived to the customer) and in perfect condition. If it is not returned in the same original packaging, the Seller will not refund the amount.

Once the merchandise is received in our warehouses and the delivery is verified, the amount paid by the Client will be refunded, in accordance with the payment method made within a period not exceeding 14 calendar days from receipt of the returned merchandise.  The direct cost of returning the good or service will be assumed by the client as stated in the LGCU.

To exercise the right of withdrawal, the Client must notify the Seller of his decision to withdraw from the contract through an unequivocal statement (e.g.: a letter sent by postal mail to the following address BROTHERS A&A INTERNATIONAL SHOES, S.L., with address at C/ TALES DE MILETO, NUMERO 5 – 03203 ELCHE (ALICANTE), or an email to the email address info@azarey.es. The SELLER makes available to the User the following Withdrawal Form, that you can use to present your right to withdrawal or where you can consult the data that you must provide. The Seller undertakes to communicate without delay the receipt of said withdrawal. 

11. RETURNS OF DEFECTIVE PRODUCTS OR SHIPPING ERRORS.

The Customer may return, free of charge, any product that has a manufacturing defect or a shipping error.

To do this, you must notify us within the first 48 hours after receiving the order via email. shop@azarey.es  indicating:

Order number.

Products to return.

Contact telephone number.

Reason for return (if it is due to a defective, broken or error in the item)

Once your proposal is accepted, you will be notified of its acceptance.

To proceed with the return, the products must be presented in perfect condition if it is a wrong product, unused; and if possible in their original packaging, we recommend that they be properly packaged and protected so that they do not suffer damage upon return.

Once the merchandise is received in our warehouses and the delivery is verified, the amount paid by the Client will be refunded, in accordance with the payment method made within a period not exceeding 14 calendar days from receipt of the returned merchandise.  In this case, the return costs will be assumed by the Seller.

 

12. INTERNATIONAL RETURNS.

The customer will be responsible for the management and expense of the return.

Return Address:

Tales of Miletus Street 5

C.P. 03203 Torrellano industrial estate

Elche (Alicante) - SPAIN

13. COMPLAINTS AND CLAIMS.

The User can send the Seller their complaints, claims or any other comments they wish to make through our email address: shop@azarey.es.

In addition, the Seller has official complaint forms available to consumers and users, which they can request from the Seller at any time through our email address. electronic shop@azarey.es.

Likewise, if a dispute arises from the conclusion of this purchase contract between the Seller and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online consumer disputes. You can access this method through the website: http://ec.europa.eu/consumers/odr.

14. APPLICABLE LEGISLATION AND JURISDICTION.

Access, navigation and/or use of this online store and the contracts for the purchase of services and/or products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between the Seller and the Client, will be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.